Frequently Asked Questions

WHAT IS A FREIGHT FORWARDER?

An Australian freight forwarder is a company you can rely on to transport your freight to and from Australia. A freight forwarder will have a network of agents in most if not all areas of the globe, click here to see our network. A freight forwarder will organise to have your containers, pallets or boxes collected from your suppliers address and shipped to your door in Australia after completing the customs/AQIS clearing process on your behalf. Click here to get a Quick Quote.

WHAT IS A CUSTOMS BROKER

A Customs Broker is licensed to customs clear import and export cargo through the Australian Border Force. Once your freight is ready for transit a customs broker performs customs clearances, usually in most instances electronically. Once a response is received from Customs it can be determined if the goods can be released from the port and delivered.

WHY SHOULD I USE AUSGLOBE?

AusGlobe has agents in over 393 cities across the globe and can handle all cities Australia Wide. So if you have a Tractor to import from Kansas/USA to Roma/QLD we have you covered. In most cases we pre-clear cargo prior to arrival to stop delivery delay and only charge what is necessary, no ridiculous charges like other brokerage companies. And finally with our 30+ years of experience and testimonials to back us up, there is no better choice than AusGlobe.

WHAT ARE THE DUTY AND GST RATES FOR IMPORTING FREIGHT TO AUSTRALIA?

Each product type and country of origin has different duty and GST rates. Some commodity types have FREE duty and some country of origins have free trade agreements with Australia. Send us an email on the particular items you would like to import and any technical data sheets that you may have and we will investigate the applicable rates of duty and any GST if applicable.

DO I NEED A CUSTOMS BROKER?

Well it depends on what you're importing. If you are importing an item with a value of AUD 1000 or less then you wont require a customs broker. However, if you are import items with a value in excess of AUD 1000 then customs will send you a letter asking you to customs clear the goods yourself or employ a company like AusGlobe to clear the goods on your behalf. If you choose to clear the goods yourself its estimated to take around 10 days to clear your goods, AusGlobe will usually clear it within 1 day. 

The issue with self clearance is that the port and airports only give limited days of free storage, usually between 24 hours and 3 days. After this free time you could be facing hundreds of dollars a day in storage, oh and yes they include weekends even though you cant collect on weekends. Because our customs brokers are electronically linked to customs, and our strong relationships with the terminals its rare that storage applies when clearing through us.

WHAT ARE THE COSTS OF USING A CUSTOMS BROKER LIKE AUSGLOBE.

The costs vary depending on the specific job, please click here to get a detailed quote for your clearance.